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Why is my video capture stuttering?

AfterIf recordingyou notice stuttering in your gameplayrecorded footage,gameplay—whether eitherduring inplayback of a Clip or Recording,Recording, youor mayafter encounter stuttering duringuploading the playback. Furthermore, this may also be encountered when you upload the Sessionsession and viewviewing it in the Dashboard.Dashboard—it’s likely due to system resource or hardware configuration issues. This article looks to provide someprovides guidance on how to fixresolve thisthe issue.problem.

The1. game you are testing is using an extremely high amount ofHigh CPU resourceusage during gameplay

If the game you areyou’re testing is using >more than 95% of theyour host PC'system’s CPU, youthis may encountercause somerecording stutteringstutter due to resource limitations.constraints.

If is
    the
  • case, please ensure

    Close all nonessentialnon-essential applications and background processes runningto onfree yourup PCsystem areresources.

    closed.
    • If
  • you have done this, restart

    Restart your PC and attempttry recording the testsession again.

2. Multi-monitor setup with mismatched refresh rates

Using multiple monitors with different refresh rates can interfere with screen capture tools, including TopMod QA.

  • Make sure all connected monitors are set to the same refresh rate.

  • You can follow this Microsoft guide for instructions on how to adjust your monitor's refresh rate.

Still having trouble?
If you continue to encounterexperience the stuttering,issues, please contact our support team at support@topmodqa.com.

Your host PC has multiple monitors setup

If you are using a multi-monitor PC setup, TopMod QA and other video recording/sharing applications can encounter difficulties with screen capture if the monitors have different refresh rates set.

If possible, please ensure both monitors are running at the same refresh rate. A guide on how to do this can be found here. 

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