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Why is my video capture stuttering?

If you notice stuttering in your recorded gameplay—whether during playback of a Clip or Recording, or after uploading the session and viewing it in the Dashboard—it’s likely due to system resource or hardware configuration issues. This article provides guidance on how to resolve the problem.

1. High CPU usage during gameplay

If the game you’re testing is using more than 95% of your system’s CPU, this may cause recording stutter due to resource constraints.

  • Close all non-essential applications and background processes to free up system resources.

  • Restart your PC and try recording the session again.

2. Multi-monitor setup with mismatched refresh rates

Using multiple monitors with different refresh rates can interfere with screen capture tools, including TopMod QA.

  • Make sure all connected monitors are set to the same refresh rate.

  • You can follow this Microsoft guide for instructions on how to adjust your monitor's refresh rate.

Still having trouble?
If you continue to experience issues, please contact our support team at support@topmodqa.com.

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