Why can't I see my Session in the Dashboard?

ThisIf article provides guidance on what to do if you areyou’re unable to seefind youra SessionsSession you recorded in the dashboard.TopMod QA Dashboard, this guide will walk you through the possible causes and how to resolve them.

I recorded a SessionSession, but it hasn'hasn’t appeared in the dashboard yetDashboard

To ensure all of your SessionsSession areappears available in the dashboard,correctly, please completefollow the followingthese steps:

1.

• EnsureCheck youyour haveinternet aconnection
  TopMod reliableQA requires an active internet connection active
  TopModto QA immediately createscreate a Session in the dashboardDashboard whenas soon as you start arecording. sessionMake insure the recording application and therefore, an internetyour connection is neededstable toand capturefunctioning yourduring testthe session.

• Do2. notDon’t discard any SessionSessions you wishwant to keep
  TopModThe QA“Discard offersSession” usersbutton permanently cancels the abilitySession. to cancel their Sessions at any time using the "Discard Session" button. If you wish toTo save your Session,recording, always click “Complete Session” at the endend.

  of the Session click the "Complete Session" button.

⚠️ If you do accidentally discard youra session,session you intended to keep, please contact support (support@topmodqa.com). and weWe will attemptdo aour recoverybest onto therecover Session.it.

I amcan no longer able to access a Session in the dashboardDashboard

If you were previously able to access a Session inthat thewas dashboardpreviously butvisible canis no longer doaccessible, this, please completeconsider the following steps:following:

1.

• EnsureConfirm you areyou’re using the correct application and dashboard versions
  If you have previously participated in testing of new versions of the application, you may have been using a beta version of the application
  If whichyou've sitsparticipated separatelyin testing beta versions of TopMod QA, you may have used a non-production environment. Beta versions are separate from the live system, and Sessions recorded there won’t appear in the standard Dashboard.

  To verify you're on the correct version:

  • Open the application and check the footer.

  • If you see a blue square with an “S”, you're using a staging or test version (see below for an example). Please switch to the live, production version of theTopMod product.QA.
    

    In
  this case, you will need to make sure you are using the correct version. To check this, ensure your footer does not include a "S" in a blue square, as seen below.
  
  

  

  
  

• Confirm2. yourCheck sessionif hasn'tthe beenSession was deleted by another user
  Your
  

  project

  Project leads/leads and managers have the abilitypermission to delete yourSessions. SessionsIf shoulda theySession wish.is Pleasemissing, checkconfirm with themyour beforeteam contactingwhether supportit towas ensureintentionally theyremoved.

  haven't

  deleted

  🛠 the Session.
  
  If a session haswas beendeleted incorrectlyin deleted,error, pleasereach contactout supportto (support@topmodqa.com) and we will attempt ato recoveryrecover onit.

  the

  Session.

Still

having trouble?
If you continue to experience issues, please contact our support team at support@topmodqa.com.