# Why can't I see my Session in the Dashboard?

If you’re unable to find a Session you recorded in the TopMod QA Dashboard, this guide will walk you through the possible causes and how to resolve them.

#### I recorded a Session, but it hasn’t appeared in the Dashboard

To ensure your Session appears correctly, please follow these steps:

**1. Check your internet connection**  
TopMod QA requires an active internet connection to create a Session in the Dashboard as soon as you start recording. Make sure your connection is stable and functioning during the session.

**2. Don’t discard Sessions you want to keep**  
The “Discard Session” button permanently cancels the Session. To save your recording, always click **“Complete Session”** at the end.

> ⚠️ *If you accidentally discard a session you intended to keep, please contact <a class="cursor-pointer" data-end="1060" data-start="1009" rel="noopener">support@topmodqa.com</a>. We will do our best to recover it.*


#### I can no longer access a Session in the Dashboard

If a Session that was previously visible is no longer accessible, consider the following:

**1. Confirm you’re using the correct version of the application**  
If you've participated in testing beta versions of TopMod QA, you may have used a non-production environment. Beta versions are separate from the live system, and Sessions recorded there won’t appear in the standard Dashboard.

To verify you're on the correct version:

- Open the application and check the footer.
- If you see a **blue square with an “S”**, you're using a staging or test version (see below for an example). Please switch to the production version of TopMod QA.

[![image.png](https://docs.topmod.daqa.net/uploads/images/gallery/2025-05/scaled-1680-/cpqimage.png)](https://docs.topmod.daqa.net/uploads/images/gallery/2025-05/cpqimage.png)

**2. Check if the Session was deleted by another user**

Project leads and managers have permission to delete Sessions. If a Session is missing, confirm with your team whether it was intentionally removed.

> 🛠 *If a session was deleted in error, reach out to <a class="cursor-pointer" data-end="2091" data-start="2040" rel="noopener">support@topmodqa.com</a> and we will attempt to recover it.*

**Still having trouble?**  
If you continue to experience issues, please contact our support team at <a class="cursor-pointer" data-end="2241" data-start="2190" rel="noopener">support@topmodqa.com</a>.